Field Service Engineer

Mass Spectrometry Service Engineer

Vibrant Wellness
Santa Clara, CA 95054 | On-site | Full-time
Salary: $110,000–$140,000 per year

Schedule

Tuesday–Saturday, 12:00 p.m.–8:30 p.m. The role also requires on-call availability on Sundays and Mondays to troubleshoot instruments and coordinate or perform service repairs as needed.

About Vibrant Wellness

Vibrant Wellness advances personalized medicine through innovative diagnostic solutions. We combine science, automation, and analytics to provide healthcare providers and patients with accurate, actionable testing insights.

About the Role

We’re seeking an experienced Mass Spectrometry Service Engineer to support the performance and uptime of analytical instruments in our Santa Clara clinical diagnostics laboratory.

You’ll perform preventive maintenance, calibration, validation, troubleshooting, and repairs; manage service requests; coordinate with vendors and external technicians; and maintain clear, accurate service records. This role requires hands-on experience with LC-MS/MS, GC-MS/MS, and ICP-MS systems.

Experience with instruments from Agilent, Shimadzu, Waters, or PerkinElmer is highly preferred.

What You’ll Do

• Perform on-site calibration, validation, repair, and preventive maintenance, with a primary focus on mass spectrometry systems.
• Manage and prioritize approximately 40–50 mass spectrometry service tickets.
• Clean, shut down, and maintain instruments to support readiness and minimize downtime.
• Diagnose and troubleshoot complex hardware, instrument, and system issues.
• Coordinate with vendors and external service technicians when additional support is needed.
• Maintain accurate documentation of maintenance, repairs, calibration, and instrument status.
• Communicate clear updates about open service issues and repair activities.
• Partner with laboratory operations, R&D, and quality assurance teams.
• Support applicable CLIA, CAP, quality control, and laboratory documentation requirements.
• Keep current with developments in mass spectrometry instrumentation.

Required Qualifications

• At least five years of experience calibrating, validating, repairing, and maintaining analytical instruments.
• Extensive hands-on experience servicing mass spectrometry systems, including LC-MS/MS, GC-MS/MS, and ICP-MS.
• Strong troubleshooting skills and understanding of mass spectrometry instrumentation.
• Ability to prioritize multiple service requests in a fast-paced laboratory.
• Strong documentation, communication, and problem-solving skills.
• Ability to work on-site in a clinical laboratory and provide the required on-call support.

Preferred Qualifications

• Hands-on experience servicing instruments from Agilent, Shimadzu, Waters, or PerkinElmer.
• Experience in clinical diagnostics or another life sciences environment.
• Experience working in a CLIA-certified laboratory.
• Familiarity with laboratory quality control and documentation requirements.
• Bachelor’s degree in Engineering, Chemistry, Biomedical Sciences, or a related field.

Work Environment

This is an on-site role in a fast-paced clinical laboratory. The work involves hands-on maintenance, troubleshooting, calibration, and repair of mass spectrometry systems and other analytical laboratory equipment.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) plan with employer contribution
• Paid time off and holidays
• Short- and long-term disability benefits
• Professional development opportunities

Equal Opportunity and Reasonable Accommodation

Vibrant America, LLC is an Equal Opportunity Employer. We prohibit discrimination and harassment and provide equal employment opportunities in accordance with applicable federal, state, and local laws.

Vibrant America, LLC complies with the Americans with Disabilities Act (ADA) and applicable state laws, including the California Fair Employment and Housing Act (FEHA). Reasonable accommodations are available for qualified individuals with disabilities.

Pay: $110,000.00 - $140,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have at least five years of hands-on experience maintaining, troubleshooting, and repairing mass spectrometry instruments?
• Have you managed multiple instrument service requests and maintained accurate maintenance, calibration, and repair records?

Ability to Commute:

• Santa Clara, CA 95054 (Required)

Work Location: In person