Medical Device Installer

About Heartfelt Technologies

Heartfelt Technologies is a fast-growing medical device company on a mission to transform heart failure care through continuous, AI-powered remote monitoring. Our award-winning team is headquartered in Cambridge, UK, and we’ve recently launched our first U.S. office in Boston following FDA IDE Category B approval to conduct a 1,600-patient Medicare-funded clinical trial across the United States. This marks a major milestone for our company as we scale operations globally.

Heartfelt Technologies is committed to equal opportunity and does not discriminate in contractor selection on the basis of race, color, religion, sex (including pregnancy, sexual orientation, gender identity or expression), national origin, age, disability, genetic information, veteran status, or any other status protected under applicable federal, state, or local law.

About the Role

We are seeking an independent contractor to provide Medical Device Installation services in Orange City, Florida.

This engagement involves visiting patients in their homes to install Heartfelt medical devices, completing associated installation documentation, and providing occasional device collection and troubleshooting services.

This is a 1099 independent contractor opportunity, with services provided on a flexible, as-needed basis according to study requirements and agreed availability.

Key Responsibilities

• Coordinate and conduct patient home visits to install Heartfelt medical devices.
• Set up and test devices, ensuring they are functioning correctly and connected as required.
• Explain the basic operation of the device to patients and answer installation-related questions.
• Complete and submit accurate installation records and associated administrative documentation.
• Carry out occasional device collections from patient homes.
• Provide basic technical troubleshooting and resolve installation or connectivity issues, escalating more complex issues where necessary.
• Follow applicable study procedures, patient confidentiality requirements and data protection standards when delivering services.

What We’re Looking For

We’re seeking a motivated independent professional with experience in customer service, field support, healthcare or technical installation.

Ideal Candidates Will Have:

Required

• Bilingual proficiency in English and Spanish, with the ability to communicate effectively in both languages, verbally and in writing.
• Experience in customer service or patient-facing roles.
• Ability to perform the contracted services, including travel and in-home visits, with or without reasonable accommodation.
• Strong organizational and documentation skills.
• Tech-savvy: able to set up, test, and carry out basic troubleshooting of medical devices.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage a mobile schedule.
• Comfortable visiting patients in their homes.

Preferred

• Experience in device installation, field service or technical support.
• Previous experience working with patients or in healthcare environments.

Other

• This engagement requires regular local travel to patient homes and the ability to transport medical devices.
• A valid driver’s license and access to reliable transportation are required to deliver the services. Reasonable accommodations will be considered in accordance with applicable law.
• Engagement may be subject to applicable site credentialing, background screening and health requirements, in accordance with applicable law. Any background screening will be assessed in relation to the requirements of the engagement.
• Services will be provided on a flexible, as-needed basis, with assignments agreed according to study requirements and contractor availability.
• The contractor will be responsible for their own applicable taxes and statutory obligations.

Why This Role?

Be part of a groundbreaking clinical trial that’s shaping the future of heart failure care. With device-specific training and the opportunity to contribute to a major, multi-year clinical research programme, you'll support meaningful advances in heart failure care.

Contract Terms

• Engagement type: Independent Contractor (1099)
• Compensation: Competitive contractor rates based on experience, with payment terms agreed in advance.
• Schedule: Flexible, as-needed assignments based on study requirements and agreed availability.
• Location: Orange City, Florida, including local patient home visits.
• Benefits: This is an independent contractor engagement and does not include employee benefits, paid time off or paid holidays.

Pay: From $30.00 per hour

Application Question(s):

• Can you confirm that you are fluent in both English and Spanish and have the ability to communicate effectively in these languages, both verbally and in writing?
• This position is offered on a 1099 independent contractor basis, rather than as an employee, and does not include employee benefits. Do you understand and agree to work under this arrangement?

Ability to Commute:

• Orange City, FL (Required)

Work Location: In person